Empower Fully Managed IT Services – Infinite Technology Solutions monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee. 

Empower Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else. 

Empower’s core features are fixed, baseline foundational resources included in every Fully Managed IT Service Level Agreement. 

• vCIO – Strategic direction, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation. 
• Managed Services Concierge – Your point of contact for all account details. This trusted advisor is the quarterback between your vCIO and the service team, managing questions about IT services, invoices, and every piece of business enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency. 
• Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy. 
• Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
  • We will also answer basic questions about your environment or provide access to systems the vendor has requested when approved by the client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service.
  • This assistance covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers. 
• Procurement Services – Infinite Technology Solutions sources products exclusively from authorized channels and recommends business-class solutions. We also identify configuration options, ensure proper registration, manage licensing and warranties, and guarantee that all products are genuine. 
• Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation. 

If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional core feature charges will apply. 

Infinite Technology Solutions supports midmarket and enterprise clients with Elevate, a portfolio of a la carte services spanning Cybersecurity, IT Consulting, Cloud Services, and Network Connectivity (ISP Services), including:

vCISO
vCIO
Backup and Disaster Recovery
EDR
Email Security
Internet Security and Content Filtering
MFA
Managed Detection and Response
Network Security Management
Procurement
Project Management Services
Security Awareness Training
Staff Augmentation
Vulnerability Management
Some midmarket and enterprise clients are Empower clients. However, Elevate services are typically a better match for organizations with 100-1000+ employees and larger internal IT departments, that want augmentation from a strategic partner, who’s not trying to replace them.

By leading with IT strategy and compliance guidance, Infinite Technology Solutions fills two major gaps in the IT provider industry. This expertise helps SMBs, Midmarket, and Enterprise clients: 

• Save time, money, and increase profitability. 
• Improve team morale. 
• Reduce employee frustration and IT staff burnout. 
• Solidify defenses against data breaches, ransomware attacks, and legal exposure. 
• Lower cybersecurity and compliance risk. 
• Prevent the loss of knowledge, certification expertise, and skill sets from departing IT employees. 
• Leverage best in class tools and onshore help desk with partnership level support. 
• Refocus internal IT resources on mission-critical, strategic endeavors. 

Infinite Technology Solutions selectively partners with growing organizations that like applying strategy and budgets to proven IT processes and cybersecurity frameworks based on standards and best practices – to improve performance and lower risk.  

• We’re a national provider with a local footprint in 20+ local markets, giving clients broad coverage and personal attention in their communities.  
• We’re SOC 2 Type II certified, providing clients with information security/data protection resilience that fewer than 1% of MSPs can promise.  
• We only partner with operationally mature companies so we don’t get weighted down with clients that drain resources allowing us to focus on like-minded clients.  
• Our high touch service model combines high level strategy with personal attention, so you’re never lost in the shuffle.  
• For Empower clients, Infinite Technology Solutions creates and maintains powerful, quiet, and secure IT systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO. 
• Most Infinite Technology Solutions locations limit new client onboardings to two per month. This approach allows us to institute comprehensive, data-driven quality controls – upfront – which create increasing operating leverage for our clients throughout the lifetime of the relationship.
• For Elevate clients, we combine MSP best practices with the convenience of a managed value-added reseller (VAR). This hybrid approach gives your internal IT department direct support from Infinite Technology Solutions. Why is this important? Most VARs are simply agents for hardware, software, and app manufacturers /developers rather than day to day solution partners and administrators, after the sale. 
• Infinite Technology Solutions has a full menu of options allowing us to engage in whichever capacity fits your operational needs. 

Empower is responsive by design and perfectly suited to organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.  

This alignment means clients enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business. 

We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements. 

Our Service Level Agreement (SLA) prioritizes client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1. 

Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket. 

The outcome is like the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up. 

Elevate responsiveness is driven by strict SLAs for each product category. 

Each Empower client is assigned a Managed Services Concierge, and a vCIO with day-to-day support from a service pool of engineers who respond based on the priority levels P1, P2, P3, and P4. 

Empower clients have three ways to open tickets: 1 – phone, 2 – email, and 3 – website.  

Infinite Technology Solutions will provide portal access for all authorized Client personnel to its client ticketing and support systems. All initiated support will be recorded and trackable through the system. 

Elevate clients also have three ways to open tickets: 1 – phone, 2 – email, and 3 – website, along with direct access to an escalation desk of subject matter experts for your service. 

Empower 

All IT systems for managed IT service clients are covered, secured, monitored, and managed 24/7/365. 

The user help desk is available during standard business hours, which vary by regional time zones. 

We also have customized plans for companies that require user support outside standard business hours. 

Regardless of your plan, Integris maintains on-call engineers 24/7/365. 

Elevate 

We monitor all central systems and critical services that run your business – 24/7/365.  

Reactive support is available 24/7/365. This includes responding to hard system down alerts, automated alerts, and end-user triggered alerts; anything indicating high business impact or the inability for users to access business systems. 

The user help desk is available during standard business hours, which vary by regional time zones. 

We also have customized plans for companies that require user support outside standard business hours. 

Operationally mature organizations in the following verticals: 

• Architectural/Engineering  
• CPA 
• Consulting  
• Finance 
• Healthcare  
• Insurance 
• Legal  
• Manufacturing  
• Nonprofit 
• Professional Services  
• Real Estate  

Is your industry missing from this list? Don’t worry, we love extending our focus whenever we meet open, honest, competitive, growth-oriented businesses that want strategic IT direction and compliance expertise. 

The largest Empower clients have around 1,000 employees and our smallest clients have 10-20 employees. Most Empower clients are in the 50-150 headcount range. 

Elevate partners with companies with 150-4000 employees. Our average Elevate client has 250-500 employees. 

Infinite Technology Solutions does not have an onboarding fee for Empower services. However, if our technology assessment uncovers gaps or vulnerabilities with your IT infrastructure, there is a charge to remediate any deficiencies by implementing responsible IT architecture.  

There is a concrete business rationale for this requirement: If you have a distressed IT environment with aging, non-standard equipment, Infinite Technology Solutions cannot guarantee the quality of service and responsiveness you deserve. 

Common trouble spots include: 

• Misconfigured single-sign on 
• Operating without multi-factor authentication 
• Incomplete backup and disaster recovery 
• Endpoints missing anti-malware protection 
• Expired firewalls 
• Unsecured Wi-Fi networks 
• Seven-year-old consumer-grade workstations 
• Missing patches 
• Unrestricted administrative rights 
• Unsupported operating systems 

There is a standard, one-time onboarding fee for Elevate clients. The set-up fee varies depending on the a la carte services you select

No. Our clients have both on-premises equipment and cloud environments. Some clients are 100% cloud while others are mixed or “hybrid.” Since everyone’s setup is different, Infinite Technology Solutions will always support what makes the most sense for your business.  

The effective date of your agreement triggers the billing cycle, and your first bill covers your first month of service. 

Since the dedicated resources and facilities assigned to your business are active 24/7/365, IT services are billed a month in advance. 

Because managed IT is an “always-on” fixed-fee service – and not based on accumulating monthly usage – we exercise financial discipline and cover costs as they occur – which is around the clock. 

Infinite Technology Solutions supports the most popular computer systems, accessories, software, and displays distributed by Ingram Micro, a Fortune 500 supplier with over 1,500 information technology products and services.

We support SMBs, Midmarket companies, and Enterprises with most of the following vendors:

• 8X8
• Acer
• Apple
• Arctic Wolf
• Aruba (a Hewlett Packard Enterprise company)
• AWS
• Azure
• Blackpoint Cyber
• Cisco
• Cisco Meraki
• Citrix
• Datto
• Dell
• DUO
• Fortinet
• Google Workspace
• HP
• IBM
• Infosec
• Juniper Networks
• KnowBe4
• Lenovo
• Logitech
• M365
• Meraki
• Microsoft
• Nextiva
• Nodeware
• OpenDNS
• Polycom
• Proofpoint
• Ring Central
• Ruckus Commscope
• Samsung
• SentinelOne
• Symantec
• Veeam
• Viewsonic
• VMware
• WatchGuard
• Vonage, and more